What to Do if Your Redemption Is Taking Longer Than 3 Business Days

At Sheesh Casino, most redemptions are processed within 3 full business days (excluding weekends and holidays).

If your redemption has not been processed after this timeframe, here’s what you can do:

1. Double-check the timeframe

• Count only business days.

• Do not include weekends or holidays in the calculation.

2. Contact Customer Support

If it has been more than 3 business days, please reach out to our team with the following details:

• Your username or registered email address

• The date you submitted your redemption

• The amount requested

3. Escalation to Redemption Team

Once you contact us, our team will:

• Review your redemption request

• Escalate it directly to the Redemption Team

• Provide you with an update as soon as the investigation is complete

Important Notes

• If you have already contacted Customer Support, please allow time for our team to respond. We’ll make sure your request is reviewed as quickly as possible.

• Delays may sometimes occur due to verification checks or high ticket volume.

• Rest assured, our team closely monitors all redemption requests to ensure you receive your funds as soon as possible.

Support contact article:

How Do I Contact Customer Support?