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If your SSN verification appears to be stuck or pending for several days, don’t worry — we can help resolve this.✅ How to Fix It:If your SSN verification is not progressing, please send us an email...

If your bank statement is not being accepted for address verification, please provide one of the following alternative documents instead: Accepted Proof of Address (POA) documents • Utility bill (e...

Please note that certain banks are not currently supported for Aeropay transactions.If your bank is not listed but you encounter issues linking it, please contact Aeropay Support at support@aeropay...

Redemptions are typically processed within 1–3 business days.If your redemption has been pending for more than 48 hours, it is likely still under review by our team.You will be notified as soon as ...

To update your payment method: Log in to your account. Go to the Payment Methods section. Add or remove bank accounts directly through AeroPay. If you experience any issues, please reach out to Aer...

If your account becomes blocked after a purchase, it may be due to a security flag triggered by AeroPay or our internal system. Please contact AeroPay directly at support@aeropay.com for more detai...

Yes, you can make multiple purchases and redemptions per day, provided that each transaction meets the minimum requirements. The maximum Gold Coin purchase allowed is $1,000 per transaction and $9,...

Redemptions may be declined if: Your account isn’t fully verified The request doesn’t meet the minimum requirements Irregular activity is detected Please double-check that your ID and address docum...

Once a purchase is submitted, it cannot be canceled or changed because processing is immediate.If you notice an issue, please reach out to us right away so we can review the transaction with AeroPay.

If you notice a debit on your bank activity but your coin balance has not updated, please contact our Support Team immediately so we can help investigate.📩 You can reach us at support@sheeshcasino....