Why can't I access my account or see my balance?

We know how frustrating that can be! Here are some quick things to check:

🛠 Common Fixes

• Wrong login info? Try resetting your password from the login screen.

• Clearing your browser cache or switching browsers/devices can often fix loading issues.

• VPNs and proxies are not allowed—turn them off and try again.

• Make sure you're using an up-to-date browser or app version.

• Still seeing $0? If you just won, try refreshing the page—it might take a moment to update.

📍 Are You in a Restricted State?

We love our U.S. players—but unfortunately, we’re not available in:
Alaska, Georgia, Hawaii, Idaho, Maine, Michigan, Nevada, Oregon, Rhode Island, and Washington.
If you're visiting or using a VPN from one of these states, features may be blocked.

🔒 Account Locked or Suspended?

We may temporarily lock your account if:

• The name on your payment method doesn't match your account

• There's a verification issue

• We detect suspicious activity

Don't worry—we’ll reach out via email if there's a problem. Be sure to check your inbox (and spam folder just in case!).

📩 Need Help?

If you’ve tried everything and still can’t log in or see your balance, our support team is here to help.

• Use Live Chat (if available), or

• Submit a request through our Help Center with your username and a short description of what’s going on.