Why is my SSN verification failing?

If your SSN verification is failing, it may be due to mismatched information or a system validation issue. Below are the most common scenarios we’ve seen and how to resolve them.

Scenario 1: Name mismatch between SSN and Sheesh profile Example Case: 

• The user’s Sheesh Casino profile shows the name John Adams 

• The official SSN document shows John Michael Adams 

Solution: In cases where your name on the Sheesh profile does not perfectly match your SSN record (including middle names), please contact us at [e-mail]

Our team can adjust your profile to ensure it is identical to the name listed on your official SSN document.

 Scenario 2: Information matches, but verification still fails 

Example Case: 

• The user’s SSN full name and profile information match exactly 

• SSN verification still declines 

Solution:

Confirm with the user if they have ever successfully passed SSN verification on Veriff with other platforms. 

• If Yes: The issue may be temporary—please retry verification after some time. 

• If No: We can proceed with a manual verification.,

For manual verification, we will send a confidential and encrypted upload link where you can securely submit a picture of your physical SSN document. 

Important Tips for Faster SSN Verification: 

• Ensure your name, date of birth, and SSN are entered exactly as shown on your official SSN card. 

• Double-check that all personal details in your Sheesh Casino profile are correct before attempting verification. 

If you continue to experience issues, please contact [e-mail] for further assistance