Why was my KYC verification rejected?

Your KYC (Know Your Customer) verification may be rejected if the documents you submitted did not meet our verification requirements. Common reasons include:

• Blurry or low-quality images – Documents must be clear, in color, and uncropped.

• Expired documents – All IDs must be valid and unexpired.

• Mismatched details – The name or address on your document must match the information on your Sheesh Casino account.

• Incomplete uploads – Missing front/back copy of ID, or missing full document page.

• Outdated Proof of Address – POA must be dated within the last 3 months.

• Unsupported documents – Submitting documents not listed under accepted forms.

📌 To help you succeed on your next attempt, please review the following Help Center guides:

• What documents are accepted as Proof of Identity (POI)?

• What documents are accepted as Proof of Address (POA)?

• Does KYC verification require my SSN?

If your submission continues to be declined, please contact [e-mail] for further assistance.